Monday, August 22, 2005

Why Greg Needs a Vacation / Assistant

I need someone to do all the electronic data interchange work so I can focus on sales.
Our Provider, Inovis, formerly QRS, hasn't provided a program to help me quickly work through the orders digitally and create UCC-128 labels fast enough for what I consider realistic expectations. There program takes as much time to run through as it takes to actually make the product. So I'm going to need someone else to do it, right?
I don't want to rant, but for all the problems I've had with QRS / Inovis you'd think they'd be a lil more sympathetic to the costs that they are making me pay. Why should I have to pay twice because they failed a transmission of an advance ship notice? Why should I also have to pay for a chargeback because they screwed up the transmission... this is no small chunk of change. This one failure of theirs costs my business $250 a pop. That's roughly the cost of the order. Its not even worth it to produce the candy if they're gonna just screw it up.
I would love to switch to another EDI provider. I don't know enough about the system to do it myself. Does anyone out there in cyberworld know of something better? I'm sick of spending +~$2000 a month for crappy / faulty service, customer support.
As it is I'm drowning in a sea of paperwork, my archnemesis and I'm not at all happy about it. Due to all of this crap, I haven't been able to pay attention to my buyers which costs me future revenue and earnings!
GET YOUR ACT TOGETHER INOVIS / QRS!

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Sunday, August 07, 2005

Wicker Park Street Festival

Leif Moravy & Silver Wrapper did a great job booking the South Stage @ The Wicker Park Street Festival. For 2 days, he programmed top local, regional and national touring muicians including Benevento Russo Duo, Jacob Fred Jazz Odyssey, Kaki King, Mofro, Future Rock & Everyone Orchestra (which can have anyone and everyone).
There were great late night shows too. The New Deal played on Saturday night and a Led Zeppelin Instrumental tribute by Marco Benevento, Joe Russo, Scott Metzger & Dave Dreiwitz. They rocked the crowd hard!

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